Articles

 How to cancel web hosting service?

As much as we hate to see a customer canceling their hosting account with us, the cancellation...

 How to change billing contact information?

To update your billing contact information: Log into your client area:...

 How to Create multiple billing contacts?

Follow this steps for Multiple Billing Contacts: Log into your client area:...

 How to Disable Auto Renew of domain?

Domains, like hosting accounts, will automatically renew each term, unless you specify otherwise....

 How to modify or remove secondary billing contacts

Please take the following steps to modify or remove secondary billing contacts:  Log into your...

 How to pay bills/invoice by Cheque?

Payments by Cheque will be accepted for clients who wish to prepay for annual hosting. To arrange...

 How to Raise a ticket?

To Raise a Technical Support/ Billing or Presales Ticket follow the steps: Log into your...

 How to respond to an existing ticket?

If you already have a ticket open on an issue, we ask that you please respond to the existing...

 How to upgrade/downgrade hosting package?

First determine which package you would like to upgrade to. One of the best pages for comparing...

 How to view invoice?

To view your invoice please log into the Client Area with your email address and password at...

 Website Suspension/Activation/Downtime

Website Suspension can be due to following Reasons: If your website has been suspended due to...

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